Thank you for choosing Digital Barakah. We strive to provide high-quality digital products and exceptional customer service. If you have any concerns or issues with your purchase, please review our Returns & Refunds policy below.

1. Digital Products

1.1 Non-Returnable Items: 

Due to the nature of digital products, we generally do not offer returns or exchanges once a purchase has been made. This is because our digital products are instantly accessible and downloadable, making it impossible to physically return them.

1.2 Exceptional Circumstances: 

In certain cases, we may consider refunds or exchanges for digital products if you encounter any of the following issues:

  • Duplicate purchases: If you accidentally purchase the same digital product twice, please contact us with the relevant order details, and we will review your request.
  • Technical issues: If you experience technical difficulties with the download or access of our digital products, please contact us, and we will work with you to resolve the issue.

2. Contact Us

2.1 Requesting a Refund or Exchange: 

If you believe you are eligible for a refund or exchange based on the exceptional circumstances mentioned above, please contact us at info@digitalbrakah.com within 7 days of your purchase. Provide us with your order details, a clear explanation of the issue, and any supporting documentation or evidence.

2.2 Resolution Process: 

Upon receiving your request, we will review your case and determine whether a refund or exchange is appropriate. We may request additional information or clarification to assist with the resolution process. We strive to respond to all inquiries within a reasonable timeframe.

2.3 Refund Method: 

If your refund request is approved, we will process the refund using the original payment method used for the purchase. Please note that it may take a few business days for the refund to appear in your account, depending on your bank or payment processor.

3. Customer Responsibility

3.1 Product Evaluation: 

Before making a purchase, we encourage you to carefully evaluate the product description, previews, and any available samples to ensure the product meets your specific needs and requirements.

3.2 Compatibility: 

It is your responsibility to ensure that our digital products are compatible with your devices, software, and applications. We provide detailed specifications and requirements on our website, and we recommend reviewing them before making a purchase.

4. Contact Us

If you have any questions, concerns, or requests regarding our Returns & Refunds policy, please contact us at info@digitalbrakah.com. We are here to assist you and ensure your satisfaction with our digital products.